Complaints & Refunds

Complaints and Refund Policy, effective October 5, 2026. Česká verze.

1. Scope

This policy governs claims for defects of digital content bought in the ScalingSkills AI shop and supplements the Terms of Service. The seller is AI Automation & Scaling s.r.o., company ID 30100755, Mozartova 1558/4, 430 01 Chomutov.

2. What counts as a defect

A product is defective in particular when it does not match its product page description, the archive cannot be extracted, files are missing or corrupted, or the product cannot be used for the purpose we state. It is not a defect that an AI model's results vary with the model, your data and settings, that the product requires the knowledge or software listed in its requirements, or that a third-party service (e.g. Claude) the product relies on has changed, provided we deliver an update within a reasonable time.

3. Time limits

Consumers may notify a defect that appears within two years of delivery; business buyers within six months. Expired download links are not a defect; request a fresh link on the "My purchases" page.

4. How to make a claim

1. E-mail [email protected] from the address used at checkout with your order number, the product name and a description of the problem (ideally with the error message or a screenshot).
2. We confirm receipt within 2 business days and may ask for more detail.
3. We resolve the claim within 30 days at the latest by delivering a corrected version, granting a reasonable price reduction, or refunding the price if the defect is material or cannot be remedied. We inform you of the outcome by e-mail.

5. Refunds

Refunds are made to the original payment method via Stripe, usually within 5 business days of our decision; your bank may take a further 5 to 10 business days to post it. A refund ends your licence to the product and download links are deactivated.

6. 14-day withdrawal

Because digital content is delivered immediately after payment with your express consent, the right to withdraw without giving reasons lapses when delivery begins (Article 16(m) of Directive 2011/83/EU). Your rights regarding defects are unaffected. If you have not downloaded the product and tell us within 14 days of purchase that you no longer want it, we will refund you as a courtesy.

7. Chargebacks

Please contact us first. Disputes opened directly with your bank are handled with our payment provider on the basis of order and download records.

8. Out-of-court resolution

If you are not satisfied with how a claim was handled, you may contact the Czech Trade Inspection Authority (www.coi.cz) or the EU ODR platform (ec.europa.eu/consumers/odr).